August 2017 Cahoon Care Employee Newsletter

Quarterly Employee Newsletter

August 2017

Cahoon Care Associates

Cahoon Care Associates In Home Care MA ME


Corporate Office: 781.659.1877
429A Washington St, Norwell, MA

The caregiver/client relationship can, on occasion, be delicate and challenging. Clients can sometimes feel that their life is no longer in their control and this can make them feel angry and helpless. The following tips are designed to help nurture the caregiver/client relationship to lessen the feelings of being out of control, as well as to build trust and a genuine bond.

1) Learn to Ask for Help

The caregiver/client relationship can be detailed and it sometimes involves difficult, confusing, or emotionally challenging scenarios. One of the first steps towards communication and a safe, healing relationship is transparency and the ability to ask for help. This is true for both the client and the caregiver.

In order to build trust, the client needs to be able to request help when it is needed and, in order to provide quality care, the caregiver needs to be able to ask the client for help in understanding something new or clarifying a preference or concern. Asking for help is central to communication.

2) Exercise Compassion

A home care environment often entails a disabled person who may not have full command of brain function and capacities such as motor skills, memory, and speech. These types of disabilities are intricate and can possibly create frustration between the caregiver and client.

Frustration, however, leads to a strained relationship. Instead of allowing frustration to take hold, caregivers should seek to exercise compassion. Compassion for self and others allows people to soften their hearts toward another person and get to a place of honest communication.

3) Be Patient

Dementia, stroke, and Alzheimer’s can lead to stressful situations. Patience is the most important virtue a caregiver can have in challenging situations. It is important for a caregiver to understand that some clients are not always in complete control of their actions and, with that in mind, to give the person extra time to calm down and make different decisions. This often requires giving the client personal space, positivity, and empathy.

4) Use Encouragement

Encouragement is an underrated soft skill. In addition to motivating clients to behave differently when needed, encouragement is empowering and goes a long ways toward boosting a client’s self-esteem and making him or her feel capable and in charge once more.

5) Be an Active Listener

Each client has a story to tell and learning to truly listen to that story will quickly foster a bond and encourage increased communication and understanding. Additionally, active listening with clients encourages increased rapport and allows the caregiver to better pick up on potential warning signs.

6) Do What the Clients Loves

Do you have a client who loves to read but cannot do so anymore due to poor vision or impaired brain function? Maybe you have a client who loves puzzles, scrapbooking, or board games. Whatever the case may be, make a concerted and honest effort to engage the client in these pastimes. In addition to helping a client feel more involved, whole, and capable, these activities can go a long way toward decreasing feelings of distress in a client and encouraging positive changes in behavior.

7) Practice Respect

Caregivers need to have a deep respect for the client, their family members, the client’s home, and personal belongings. This helps to keep the client at ease and comfortable. Practicing constant respect serves to place the client and the caregiver on the same plane, encouraging increased communication and a deeper relationship.

When practices like empathy, active listening, respect, transparency, and patience are exercised, both the client and caregiver can find themselves in a trusting, caring, and safe relationship.

We want to hear from you!

As valued employees of Cahoon Care Associates, we would like to get your feedback on our new Employee Recognition Program and any ideas or topics you would like to see covered in the next newsletter.

Featured Employee:


Lydia Gwandaru

Once a quarter we recognize and reward one caregiver who has gone above and beyond for our clients and our company. We are proud to include Lydia Gwandaru as the quarterly standout caregiver.

Lydia joined the Cahoon team in early February of 2016 and it was immediately evident that she was a shining star. She is always a caregiver we can count on and when called, she will fill in wherever she is needed. She is an extremely caring, warm, and empathetic person.

We spoke to a family member of our client, Mr. L, regarding Lydia, as she is one of his primary caregivers and he had nothing but good things to say about Lydia. For starters, she always makes sure Dad is safe and well-tended to. She is very good at communicating with the family member about any changes or concerns with Dad.

Every days Lydia takes Dad out on a ride through memory lane to visit all of the places where he spent time during his younger years. There they reminisce about the good old days, which is very important to Mr. L.

We at Cahoon would like to thank you, Lydia. We are a better company for having you on our team!

Congratulations, Lydia!


We have a referral bonus program to refer new caregivers and new clients:

  • $50 referral bonus for each new caregiver, after they have worked for us for 3 months.
  • $75 referral bonus for each new client, after they have used our services for 1 month.

New Website Employee Hub:

The Cahoon Care website will feature an employee portal called 'Employee Hub.' From this new page you will find easy links to eRSP and IPCED as well as back issues of the employee newsletter.

Check it out and give us your feedback!